At JS Dominates Limited, we strive to provide high-quality digital products and services to help you achieve your goals. We understand that sometimes things don’t go as planned, and we are here to assist. Please read our Refund and Return Policy carefully to understand your rights and our obligations.
1. Refund Policy
a. Eligibility for Refunds
- Digital Products: Due to the nature of digital products, we offer refunds only under specific circumstances. Refund requests must be made within 2 days of the purchase date.
- Services: If you are not satisfied with the services provided, please contact us within 2 days of receiving the service for a potential refund.
b. Non-Refundable Items
- Customized or personalized templates.
- Products purchased during a sale or with a discount code.
- Products that have been downloaded and accessed.
c. How to Request a Refund
To request a refund, please follow these steps:
- Contact our customer support team at contact@jsdominates.com with your order number and the reason for the refund request.
- Our team will review your request and, if approved, process your refund within 2 business days.
2. Return Policy
a. Digital Products
Since our products are digital and delivered electronically, they cannot be returned in the traditional sense. However, if you encounter any issues with your purchase, please contact our customer support team for assistance.
b. Physical Products
If we offer physical products in the future, our return policy for those items will be outlined here.
3. Exchange Policy
We do not offer direct exchanges for digital products. If you are unhappy with a product and it meets our refund criteria, you may request a refund and then purchase the desired product separately.
4. Damaged or Defective Products
If you receive a damaged or defective product file, please contact us immediately at contact@jsdominates.com with the details and any supporting evidence (e.g., screenshots, error messages). We will work with you to resolve the issue promptly.
5. Contact Us
If you have any questions or concerns about our Refund and Return Policy, please contact us at:
- Company Name: JS Dominates Limited
- Registration Number: 76327226
- Address: Unit D3, 11/F, Luk Hop Industrial Building, No.8 Luk Hop Street, San Po Kong, Hong Kong
- Email: contact@jsdominates.com
Or simply click here: Contact Us
Thank you for choosing JS Dominates Limited!
